Welcome to the Mexico Mission Federal Benefits Unit (FBU)
FBU handles all federal benefits outside the United States, which are administered by the following U.S. government agencies:
U.S. Social Security Administration: Applications and claims for Enumeration, Retirement, Survivors, Disability insurance, Widows and dependent benefits, Post-entitlement issues, Benefit fraud investigations.
U.S. Department of Veterans Affairs: Benefit claims and payments for veterans and their dependents. Burial flags for veterans.
U.S. Railroad Retirement Board: Retirement claims and payments for U.S. railroad workers and their families
U.S. Office of Personnel Management: Civil service retirement claims and payments for U.S. federal employees and other qualified dependents
U.S. Department of Labor: Black lung benefit claims and payments for miners who worked in the U.S.
U.S. Department of the Treasury: Financial Management Services, International Treasury Services. Any benefit related issue involving treasury checks, including remittances and lost or stolen checks.
Mexico Mission has three Federal Benefit Units: AmEmbassy Mexico City, AmConGen Guadalajara, and AmConGen Ciudad Juarez.
The AmEmbassy Mexico City FBU covers the states of: Michoacan, Guanajuato, San Luis Potosi, Queretaro, Hidalgo, Veracruz, Tlaxcala, Estado de Mexico, Mexico City, Morelos, Puebla, Guerrero, Oaxaca, Tabasco, Chiapas, Campeche, Yucatan, and Quintana Roo.
The AmConGen Guadalajara FBU covers the states of: Baja California Sur, Sinaloa, Nayarit, Jalisco, Colima, Aguascalientes, and Zacatecas.
The AmConGen Ciudad Juarez FBU covers the states of Baja California Norte, Sonora, Durango, Chihuahua, Coahuila, Nuevo Leon, and Tamaulipas.
FBU offices are open to the public Monday through Friday from 08:00 to 12:00 and we also have a toll-free Mexico number (01-800-772-6394) available from 0800 to 1400 Monday through Friday.
We observe the Mission holiday schedule and we’re closed the last working day of the month for admin day.
We do extensive outreach throughout Mexico and we work closely with state and local Mexican agencies. We also work closely with ACS and participate in town hall meetings and events serving Amcits in Mexico. We also collaborate with FPU and some law enforcement agencies at post in the detection and investigation of benefit fraud.
Please don't hesitate to contact us should you have a benefit related questions or issue: we can be reached by phone at 01-800-772-Mexico (6394) or via email at:
The Federal Benefits Unit operates on an appointment-only system. If you live in Jalisco, Colima, Aguascalientes, Zacatecas, Nayarit, Sinaloa or Baja California Sur and would like to request an appointment at our office, please complete and submit the following online form.
Please ensure that your contact information is accurate and complete. We normally respond to e-mail inquiries within 3 working days.
We observe the Mission holiday schedule and our office is closed the last working day of the month for administrative duties.